30/7/21:There has been an environmental (we assume flooding) accident at a BT site in Nottingham which means that the phones are sometimes not connecting or cutting patients off. This is beyond our control and hope you will be patient with us ...and BT
The current NHS Digital (NHSD) extract of GP data for Research purposes (known as the GPDPR) has been delayed due to NHSD wishing to review the way in which this data will be collected, to conduct more public involvement and information about the plans and change the way in which patients can opt out of the extract of their GP data.
Currently the only way to opt out is to complete a Type 1 opt out form and return this to the practice by the 1st September. However, this extract will not be taken until the NHSD have changed the way it will take the data and respect the patient’s choice for using their data. NHSD are introducing the following changes to the opt out process which will mean that patients will be able to change their opt-out status at any time::-
Patients do not need to register a Type 1 opt-out by 1st September to ensure their GP data will not be uploaded.
NHS Digital will create the technical means to allow GP data that has previously been uploaded to the system via the GPDPR collection to be deleted when someone registers a Type 1 opt-out.
The plan to retire Type 1 opt-outs will be deferred for at least 12 months while we get the new arrangements up and running and will not be implemented without consultation with the RCGP, the BMA and the National Data Guardian.
This means that you can opt out at any time in the future and NHSD will delete data that they already have taken for research purposes, the deadline of the 01/09/2020 has been delayed until a new system of opt out is developed. Hopefully, this will be a simple centralised approach via the NHS app or NHS website to avoid paper form and administration work for your GP.
We will update you when we know more about the NHSD plans to change how you can control who has access to your data.
Please note that we are closed from 12.30pm on Thursday 22/07/2021 for essential staff training.
The NHS Covid-19 vaccination bus is in our neighbourhood:
Tuesday 20 July: 1:30pm - 3:30pm
Eligible for the vaccine?
Drop by and get a jab.
Chandos Street, Netherfield, NG4 2LP
Please click here to view the latest information regarding vaccine passports and how to download the NHS app. Please do not contact your GP surgery to ask about the Vaccine Passport, they can't do anything to make it visible.
Your vaccine passport will be avaliable via the NHS App. If you don't want to use the NHS App COVID-19 Vaccine Passport, after 17th May, you can phone 119 to request a paper certificate is posted to you (which should take around 5 days to reach you in the post).
Covid-19 vaccination booking links for eligible cohorts:
Age specific cohorts
1. Age cut off applied
Clincally Extremely Vulnerable
1. Must take Invitation to Book or Sheilding letter to appointment or will be turned away
1. Disclaimer on booking to confirm they are a frontline Health or Social Care worker
2. Must show ID on arrival if requested. This could be staff badge, payslip, contract of employment or eligibility letter (provided by Programme)
Latest information: Clinically extremely vulnerable people
February 1st 2021
Statement from Nottingham Clinical Commissioning Group:
Due to a processing error, those under the age of 70 who are clinically extremely vulnerable have received a letter signposting them to a SwiftQueue link only eligible for the over 70s.
A second letter has been sent to rectify this and will direct them to a bespoke page on the website where they are able to book their Covid-19 vaccination.
Anyone under the age of 70 who is clinically extremely vulnerable will need to bring their second invitation letter or their shielding letter to their appointment as proof that they are eligible for vaccination.
A spokesperson for NHS Nottingham and Nottinghamshire CCG said: “Letters have been sent to the over 70s cohort and those who have been identified as clinically extremely vulnerable. People under the age of 70 who have been identified as clinically extremely vulnerable will receive a second letter with a bespoke link to book their Covid-19 vaccination. They will need to bring this second letter to their appointment as proof that they are eligible.”
Over 70s who have received the letter can use the link as normal.
We apologise for any inconvenience caused.
Supporting the COVID vaccination programme in the Nottingham City and Nottinghamshire region.
January 21st 2021
This practice is supporting the COVID vaccination programme TODAY - Friday 22nd January
We will not be operating as usual during normal practice hours. For appointments, please ring within Surgery opening hours on Monday.
All patients who had appointments that needed to be cancelled have been contacted. Call us as normal and we will advise you on the best place to call for the service you need.
We will be open as normal on Monday 25th January.
If you need urgent medical attention that cannot wait, please call 111.
The Covid-19 vaccination programme has begun. When it is your turn to be vaccinated, the NHS will contact you. Please do not contact the NHS.
In Nottingham and Nottinghamshire, a few different health and care organisations including hospitals, GP practices, care homes and others are working together on the Covid-19 vaccination programme. This means when it is your turn to be vaccinated, this may not be at your GP practice. You will be told where to go for your appointment and how to book.
In line with expert guidance, the first priority for vaccination is care homes residents and staff, people over the age of 80 and frontline health and care workers.
We understand a lot of people want to be vaccinated and would like to reassure you this will happen. Please be patient and wait to be contacted.
The public have an important part to play to help:
• please don’t contact the NHS to seek a vaccine, we will contact you;
• when we do contact you, please attend your booked appointments;
• and please continue to follow all the guidance to control the virus and save lives.
Have you booked in for your FREE flu vaccination?
We are now also offering flu vaccinations for those aged 50-64, book your appointment TODAY!
Our phone lines are busiest between 8-10am and 2-4pm; it may be easier to contact us outside of these hours.
We are letting you know about a very useful website called Germ Defence which was created by a team of doctors and scientists to give you advice that has been proven to reduce the spread of viruses in the home. It can help you plan how to protect yourself and members of your family from infection by COVID-19 and ‘flu.
It’s easy to use and only takes 10 minutes - just click on this link:
(If this link does not open when you click on it, please copy and paste it into your web browser.)
Please pass details of the Germ Defence website to your friends and family.
There’s a button at the bottom of the Germ Defence website for sharing by social media.
If you’d like to know more:
- Over 20,000 people previously took part in research about Germ Defenc
- People who followed the advice in Germ Defence had fewer and less severe illnesses - and so did the people they lived with
- Results of the study were published in The Lancet medical journal
- Germ Defence has been updated with COVID-19 advice to help prevent a wave of COVID-19 and ‘flu this Autumn/Winter
Due to a large increase in COVID-19 cases in the Nottingham area, whilst we clarify that we are very much still open for business, it is with regret that from Monday 12 October, the practice can only allow patients into the surgery building who have a booked appointment. This is to protect patients, staff and the GP service.
Appointments are all initially telephone triage. If the clinician deems you need to be seen, you will be offered a video consultation or invited in to see a clinician.
All patients must wear a face covering/mask when in the surgery, unless exempt from doing so (if you are exempt you will be required to wear a visor which we will provide and this does not restrict your breathing)
Prescription requests can be ordered online from the practice website via SystmOne online, the NHS App or PKB App. Prescription requests can also be sent by post, or be manually posted in the practice external post box, situated near the main doors on the car park side of the surgery.
Re: Face Mask exemption letter
Whilst we appreciate that these are challenging times for our patients, it is not the responsibility of a GP to issue an exemption letter to an individual from not wearing a face mask within various public settings. We issue this advice as the official representative body of GPs across Nottingham and Nottinghamshire.
Government guidance regarding exemptions suggests there is no requirement for an individual to produce evidence of exemption, such as a letter from a GP and therefore should be sufficient for an individual to self-declare this. In these circumstances, it is not a medical reason that requires a written letter from the GP for those who do or do not, fall under the list of exemptions.
Guidance on specific circumstances
GPs will continue to ensure that the healthcare needs of their patients continue to be met in accordance with NHS and Government guidance.
Over the last few months, there has been a considerable increase in the demand for appointments.
The surgery uses a reception triage. This system is used to assess the urgency of cases and to place patients on the appropriate clinicians session list.
When you telephone to book an appointment to see the GP, the receptionist may ask you a few simple and non-intrusive questions.
“To help make you the correct appointment are you able to tell me a brief outline of the problem”
This is because reception has a number of alterative types of appointments available to offer you. These will include:
- Same day appointments
- Urgent appointments
- An appointment with the Healthcare Assistant
- A telephone consultation with the GP
- A telephone consultation or appointment with the Practice Nurse
- A telephone consultation or appointment with an Advanced Nurse Practitioner
- Appointment with our Assistant Practitioner
- A telephone consultation with our Pharmacist
- Leaving a message for the relevant person to deal with your problem or query
- Signposting you to a Pharmacy or a counselling service.
We have been made aware by Public Health England of a possible cervical screening text messaging scam.
Some women are being contacted via text message, from someone claiming to be from the call and recall service to advise they are overdue for screening. The message asks them to call a mobile number and give personal details.
These messages are NOT from the NHS Cervical Screening Programme.
Talk to your doctor about the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus. www.nhs.uk/cancer
If you need medical help you can still contact your GP, 111 online or call 111 for help. If you are told to go to hospital, you must go. We’ll give you the care you need. www.nhs.uk
If you spot any symptoms which could indicate cancer, don’t just sit worrying about it at home – you can still contact your GP, usually by telephone or on-line. They will be able to advise on whether you need to get checked. If you have an urgent appointment for a diagnostic test, or are having treatment already it is important that you attend your appointments. The team looking after you will be able to advise on how to do this, if you are in doubt.
*❤️ GEDLING BOROUGH COUNCIL OPENS GIVING FOR GEDLING ‘SUPER FOOD BANK’ HUMANITARIAN CENTRE AND WILL BUY £20,000 OF FOOD FOR LOCAL FOOD BANKS ❤️**
A new ‘super food bank’ humanitarian centre is to be opened at Richard Herrod Centre, Carlton to help local food banks and over 400 volunteers have signed up to help.
The council will purchase £20,000 worth of food from local supermarkets and wholesalers that will be distributed from the centre, in partnership with the food banks in the borough.
The Richard Herrod Centre, based in Carlton, was closed along with the council’s leisure centres in response to the government’s measures to reduce the spread of the coronavirus. The centre itself is not a food bank and therefore will not be open to the public but it will now become the Giving for Gedling Humanitarian Centre, used to store the food. The kitchen facilities will also be used to prepare hot food to be included in food parcels. Catering staff from several local food outlets have offered to provide assistance as volunteers.
The council is also co-ordinating a team of volunteers to provide assistance to the elderly and the vulnerable who have contacted the council for help. So far, over 400 volunteers have responded to the council’s call out on the Giving for Gedling webpage. They will help deliver food parcels to properties, carry out neighbourhood checks and help distribute food to the food banks.
Any residents who are in need of support can ring the ‘Golden Number’ on 0300 500 80 80 or visit https://www.gedling.gov.uk/givingforgedling. Any residents who want to volunteer or make a donation can also do so at the same website.
Leader of Gedling Borough Council, Councillor John Clarke said:
“We are opening the Giving for Gedling Humanitarian Centre in response to the call from our local food banks who are all seeing a huge increase in demand. We are going to purchase £20,000 worth of food that will be sent to the centre before it is distributed to the food banks which, we hope, will make a significant difference to those who are in need.
These are challenging times but we cannot forget our most vulnerable and elderly who may be struggling to get food because of the virus outbreak. I would like to thank the army of volunteers who have signed up to support the Giving for Gedling scheme and the staff at Gedling Borough Council who have worked non-stop to get the centre up and running as quickly as possible. We would advise anyone who needs help or support to call the golden number or visit our website and we will make sure they are given the assistance they need.”
Please be aware that we are not issuing “rescue packs” to patients with asthma who have not been issued these before. Please manage your asthma as you usually would.
Following the recent Coronavirus outbreaks we have had to take the difficult decision to temporarily suspend our walk in sessions.
This means that we will offer telephone triage only.
We hope that you will understand the reasons for doing so.
We need to protect our most vulnerable patients and also our clinical team from infection.
The NHS guidelines are stated below:
NHS current standard patient guidance is as follows:
The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on https://www.nhs.uk/conditions/coronavirus-covid-19/.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
• you think you might have coronavirus
• you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital.
Call 111 if you need to speak to someone.
Everyone is being reminded to follow the public health advice on the NHS website to avoid catching or spreading coronavirus.
The way we issue prescriptions is changing. When you get a prescription, it will be sent electronically to the pharmacy you have chosen. You can collect your medicines or appliances without having to hand in a paper prescription. . For more information please visit - https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/electronic-prescription-service/
Primary Care Network Information
If you are aged 45 years or over, and have not had your BP checked in the last 5 years. Please contact the practice and book in for a BP check.
Extra evening and weekend appointments available in local area
You can now book routine GP and Nurse appointments in the evening, at weekends and over bank holidays in your local area.
Pre-bookable appointments are available Monday-Friday, 6.30pm-8pm, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.
To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.
If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.
Finally, we are required to ask every adult patient to sign new consent forms under the New GDPR regulations giving us consent to send text messages and emails to you with various information relevant to you. Appointment date and time reminders for example. This is a huge task, please pick up a form from reception.
It is really important for the practice to be able to contact our patients quickly and easily. In order to do this, if you have provided us with your mobile telephone number we will use this to:
- Send you appointment confirmations
- Send you appointment reminders
- Send you messages regarding results or other information that you need to be aware of
- Send you relevant health campaigns that are pertinent to you e.g. Flu Clinic invitations
- Send you other health information that may be useful
- Send you Friends and Family Survey requests
If at any time you do not wish to receive such text messages please inform a member of the reception team who will be able to opt you out of the service.
If at any time in the future you change your mobile phone number please ensure that you let us know as soon as possible so that we can keep our records up to date and stay in touch.
With GP’s surgeries and A&E coming under increasing pressure , we’re asking you to consider whether you can self care if your illness is not serious.
Coughs, colds and other minor illnesses can often be managed with a visit to your local pharmacist, but if your symptoms persist we recommend you book an appointment with your GP.
We understand that some health problems get worse as the weather gets colder, and we want you to be able to access the right service for your health care needs.
There are lots options available, from self-treatment to advice in a pharmacy, GP services, the NHS 111 number, mental health services, walk-in and urgent care centres and A&E.
Gedling GP, and Nottingham North and East Clinical Commissioning Group’s clinical lead, Dr James Hopkinson says: “Often people needing medical help go straight to A&E when there may be another more appropriate service available, such as their GP, pharmacist, NHS 111 or their local walk-in or urgent care centre, all of which may be better placed to help.
“People tend to get better advice and faster treatment when they need it if they choose the right NHS service for their symptoms or illness, so I’d ask them to consider carefully before going straight to A&E.”
We are delighted to have received our feedback from the CQC. Please follow the link below to view the Trentside Medical Group, CQC, Intelligent Monitoring Report.
We have recently endured a very disturbing level of foul language and aggressive behaviour directed at the staff at Trentside Medical Group on an almost daily basis.
This kind of behaviour will NOT be tolerated.
Anyone who causes a member of staff to feel humiliated,intimidated or offended will be removed from the practice list with immediate effect.
Our staff are here to help....please treat them with respect.
Patient Participation Report.
The report is available to view on this website see link on the right of this page.Please keep a look out for the full results of the recent questionnaire circulated at both sites appearing on the noticeboards around the waiting rooms.
Upcoming Practice Learning Time(PLT) events
Occasionally we undertake essential training for both clinical and administration staff and close from 12:30pm.Please keep a lookout for the times displayed on this site and in Trentside reception area.
Please visit this page regularly for updates.